Warranty

On our bikes, we provide a 3-year manufacturer's warranty on material and construction defects of the frame and electric parts. On the battery, we provide a 2-year warranty or 500 charging cycles.
The warranty is non-transferable and expires if the bike is transferred to a subsequent owner. Installation costs are the responsibility of the owner. Your invoice is also your warranty certificate. The following components, parts and facts are excluded from this warranty or lead to an exclusion from the warranty:

• Damage due to normal wear and tear.
  
• Damage as a result of weather conditions
  
• Improper maintenance and damage resulting from incorrect cleaning products, tools such as high-pressure cleaners, etc.
  
• Parts or accessories not originally supplied or replaced by WATT Mobility.
  
• Wear parts such as ball bearings, plain bearings, bearing bolts and bearing screws, tyres, brake pads, etc.
  
• When the bike is technically modified without the approval of WATT Mobility.
  
• Consequential damage
  
• Improper use of the bike
  
• Consequences of a fall or collision
  
• Commercial rental or used for purposes other than personal use
  

Complaints

If you have a complaint regarding your order, the following procedure applies.

• Send us an email: wattsup@wattebike.com. Also include a copy of your invoice and a clear description of the complaint.
  
• Our customer service will deal with your complaint as soon as possible and will contact you about it.
  
• If your complaint is justified, our customer service will offer you a suitable solution.